In order to improve National Treasury payment service and enhance administrative efficiency, the following service measures are offered by the NTA:
I. E-processing inquiry service
A. Payment agencies: A specialized area for payment operations on the NTA website for payment agencies provides inquiry, print, and download services of daily voucher payment statements, monthly National Treasury payment statements, and monthly statements of the budget whose revenues are for specific expenditures.
(A) Inquiry service by e-mail or fax: Provide reconciliation information of treasury payments to payees by e-mail or fax for convenient and immediate settlement.
(B) Online inquiry service: Payees can inquire about reconciliation information for settlement of treasury payments on the NTA website (Inquiry Service Theme for Payees) with their trade and industry certificate, citizen digital certificate, or National Health Insurance card (NHI card). Users logging in with the NHI card must first register on the NHI website and set their password.
(C) Inquiry service of remittance postscript: When conducting remittance operations, the NTA transfers expenditure applications of payment vouchers to the postscript of the remittance. When receiving payments remitted from the NTA, payees may acquire reconciliation information of treasury payments simultaneously from financial institutions for settlement.
II. Online application service: Payment agencies may use the electronic payment system of the Treasury to apply for more than 20 services, including setting an email address, payment from income tax withholding, and power-of-attorney for voucher correction. These services save payment agencies the costs of delivering (mailing) their applications.
III. Automatic notification by email
A. Payment agencies: Our system automatically sends emails to payment agencies regarding important information about their transactions, such as daily voucher payment statements, changes to payment agencies registered document verifying, and changes in financial institutions and remittances.
B. Payees: Our system automatically sends daily emails to payees regarding information about changes in financial institutions and the status of their applications for inquiry service of remittance by email or fax.
IV. Establish service windows and hotlines: Assign dedicated employees to handle express payment cases and provide services to cancel the special marks on Treasury checks. We have established service hotlines for payees, financial institutions, and payment agencies to inquire about payments and for payment agencies to receive assistance about the problems of electronic payments operations.